Refund policy
Products purchased on Navigare.com are sold by New Point S.p.A., VAT number IT05689650488, with registered office at Via Salvador Allende 29, 50058 Signa (FI), Italy.
This policy applies to purchases made by consumers on the Navigare.com website. The rights set out in this policy are in addition to the other rights granted to consumers by applicable law.
Right of withdrawal
The consumer has the right to withdraw from the contract, without giving any reason, within 14 days of the day on which the consumer, or a third party other than the carrier designated by the consumer, takes physical possession of the products.
For an order consisting of several products delivered separately, the 14-day period starts from the delivery of the last product.
How to exercise the right of withdrawal online
To exercise the right of withdrawal using the online function:
After opening the link:
- enter the email address used to place the order;
- enter the verification code you receive by email;
- select the order and the items for which you wish to exercise the right of withdrawal;
- complete the procedure and confirm your decision.
For items not yet shipped, a cancellation option will be available. For items already shipped or delivered, a return option will be available.
Once you have confirmed your statement, you will receive, without undue delay, an electronic acknowledgement of receipt of your request.
Stating the reason for the return is optional and is not a condition for exercising the right of withdrawal.
The right of withdrawal is considered exercised in time if the statement is sent before the 14-day period has expired.
Withdrawal by email
As an alternative to the online function, you can inform us of your decision to withdraw by sending a clear statement to:
Your message must include:
- first and last name;
- order number;
- the items concerned;
- the email address used for the order.
You do not need to give a reason for withdrawing.
Returning the products
Once we have received your withdrawal statement, we will send you an approval email with full return instructions.
Products must be returned within 14 days of the date of the approval email. This is longer than the legal minimum, under which the 14 days run from the date of the withdrawal notice.
The return address is:
New Point S.p.A. – Navigare Returns Via Salvador Allende 29 50058 Signa (FI) Italy
Except for defective, damaged or non-conforming products, the direct cost of returning the products is paid by the customer.
The customer is responsible for shipping the parcel correctly until it is delivered. We therefore recommend using a tracked shipping service and keeping the shipping receipt until you have received your refund. If the parcel is lost, the customer must provide proof of delivery to our warehouse.
Condition of returned products
The consumer may examine and try the product to the extent necessary to establish its nature, characteristics and functioning, in the same way as would be allowed in a shop.
The customer is liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
Products must be returned:
- with the original labels and tags still attached;
- with any accessories, belts, cases and supplied materials;
- clean, unwashed, unironed, unaltered and free of odours;
- in their original packaging;
- properly packed to prevent damage during transport.
Missing original packaging or labels does not automatically mean the right of withdrawal is lost. It does, however, result in a reduction of the refunded amount, proportionate to the loss in value of the product.
As a guide, and subject to assessment of each individual case:
- original tags missing: reduction starting from 20% of the item price, corresponding to the cost of reconditioning and repackaging;
- original packaging or box missing: reduction starting from 10% of the item price;
- clear signs of use, or item washed, altered, stained, damaged or with persistent odours: reduction of up to the full item price, if the product can no longer be sold.
Any reduction applied will be communicated to you in writing, with the reason, before the refund is issued. Products subject to a full reduction remain at your disposal and can be sent back to you on request, at your expense, within 30 days.
Refunds
When the refund is issued
The refund is processed once the return has been received at our warehouse and the condition of the products has been checked.
As required by applicable law, the refund will be made within 14 days of the date on which New Point S.p.A. was informed of the decision to withdraw. New Point S.p.A. exercises the right to withhold the refund until the products have been received or until the customer has provided proof of shipment, whichever occurs first.
Checking the condition of the products does not constitute approval of the right of withdrawal; it is used solely to determine any loss in value.
What is refunded
If the right of withdrawal is validly exercised for the entire order, all payments received will be refunded, including the cost of the initial standard delivery.
In the case of a partial withdrawal, i.e. when only some of the purchased items are returned, only the returned products will be refunded. The initial delivery costs are not refunded, as the shipment would have been made anyway for the items kept.
In any case, any additional costs resulting from choosing a faster or more expensive delivery method than the standard delivery offered on the website will not be refunded: in that case, the amount corresponding to standard delivery is refunded.
Any reductions for loss in value described in the previous section will be deducted from the refunded amount.
Refund method
The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the customer, and at no additional cost to the customer.
The time it takes for the credit to appear may depend on your bank, card issuer or payment service provider.
Payments made on the website may appear on your bank statement as "NAVIGARE" or similar.
Defective, damaged or non-conforming products
The right of withdrawal is separate from the legal guarantee of conformity.
If a product is defective, damaged in transit, incorrect or does not match your order, contact us at:
stating your order number and, where possible, attaching photos of the product and the defect.
In the event of a defect or lack of conformity, the costs of returning or replacing the product will not be charged to the customer, as required by applicable law, and no reduction of the refund will apply.
Exchanges
The online return system does not allow you to request an exchange directly.
To receive a different size, colour or item, please return the original product and place a new, separate order.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the cases provided for by Article 59 of the Italian Consumer Code, including, for example:
- products made to measure or clearly personalised;
- sealed products that are not suitable for return for hygiene or health protection reasons, if the seal has been removed after delivery;
- products that are liable to deteriorate or expire rapidly;
- other goods and services for which the law expressly excludes the right of withdrawal.
The hygiene exclusion does not automatically apply to any opened product, but only to products delivered sealed which, once the seal has been removed, cannot be returned for genuine hygiene or health protection reasons.
Contact
For help with returns, refunds, defective products or the right of withdrawal: