FAQs

We accept all major credit/debit cards, PayPal, and other methods indicated at checkout. All payments are processed through secure platforms with data encryption.

Yes, we use certified payment systems and secure connections. Navigare/New Point S.p.A. does not store your full card details.

If your order has not yet been prepared for shipment, we can attempt to modify or cancel it. Please contact Customer Service immediately, providing your order number.

We ship to Italy and other selected countries. Destinations, couriers, and costs are indicated in the "Shipping" section and are updated based on the address entered at checkout.

Times and costs vary based on destination and delivery method. You can find all the details on the “Shipping” page and in the checkout summary, including any free shipping thresholds.

When your order is handed over to the courier, you will receive an email with a tracking link, which allows you to monitor its status in real time until delivery.

The deadline for exercising your right of withdrawal is indicated in our policies. We invite you to consult “Returns and Refunds” before proceeding with your request.

You can request a return within the timeframes specified in the "General Terms and Conditions of Sale" and "Returns and Refunds" sections. The products must be intact, unused, and with their original labels/tags.

After the return has been inspected, the refund is issued to the same payment method used for the purchase, unless otherwise indicated in the General Terms and Conditions of Sale.

The online selection features a portion of the Navigare collection and may include items or colorways exclusive to e-commerce. Assortment and availability may vary compared to physical stores.
Some items are restocked, while others are part of limited-availability collections. Subscribe to the newsletter to receive updates on new arrivals and restocks.

You can access your Personal Area via the login link on the website, using the email and password you chose during registration. From there, you can manage your data, addresses, and orders.

All legal information (General Terms and Conditions of Sale, Right of withdrawal, Legal warranty, Privacy and Cookie Policy) is available via the links in the site footer.