Shipping policy
Products purchased on Navigare.com are sold and shipped by New Point S.p.A.
Order processing time
Orders are usually processed within 1–2 business days of payment confirmation.
Orders placed during weekends, public holidays or promotional periods may take longer to process.
Once your order has shipped, you will receive a confirmation email with the tracking details, where available.
Delivery times
Estimated delivery times are:
Italy: 1–2 business days
European Union: 3–5 business days
Outside the EU: 5–8 business days
These times are estimates and may vary depending on the destination, the carrier, customs procedures or events beyond our control.
Shipping costs
Shipping costs are calculated at checkout and shown before you confirm your order.
Shipping is free for orders to Italy of €100 or more. For deliveries to the European Union and to countries outside the EU, shipping costs are always paid by the customer. Any other promotions will be shown directly on the website.
International shipping
For orders shipped outside the European Union, any customs duties, import taxes or additional charges required by the destination country are paid by the customer.
New Point S.p.A. is not responsible for any delays caused by customs authorities.
Shipping address
The customer is responsible for providing correct shipping information when placing the order.
We cannot guarantee changes to the address once the order has been processed or shipped.
Failed delivery or uncollected parcels
If an order is returned to the sender because of:
an incorrect address;
failed delivery;
the parcel not being collected;
refused delivery;
we reserve the right to deduct any shipping costs incurred from the final refund.
Damaged products or delivery issues
Please check your parcel upon delivery.
If a product is damaged or incorrect, or if there is a problem with the delivery, contact us as soon as possible at:
stating:
your order number;
a description of the problem;
any photos of the product or packaging.
Order tracking
Where available, tracking details will be sent by email after your order has shipped.
Tracking information may take a few hours to be updated by the carrier.
Contact
For any questions about shipping:
New Point S.p.A.
Via Salvador Allende 29
50058 Signa (FI) – Italy
VAT number IT05689650488